Customer Success & Support

We go beyond our Help Center and support channels to ensure each of our Customers is set up for success. From initial capture and Platform Launch, through advanced social media integration, our Team is there to help you maximize your virtual content’s potential.

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Key Services


From the start, we ensure our customers – and all parts of their organizations – are fully trained, and aware of all the amazing functionality of our platform.

Content Audit

Most organizations typically utilize some media content on their website already. We offer to perform a quick Content Audit – helping to provide insight into configuring your virtual content within your website.


We make recommendations about how Threshold content can be implemented for greatest impact – including embedding, social integration, and wide-scale link distribution.


In addition to the Analytics including in the Platform, we can deliver monthly analytics reports to your inbox for reviewing your virtual content’s metrics and levels of engagement.


Our team provides regular updated training, bringing new features to the fore and highlighting new and creative ways the Threshold Platform can be used to increase engagement and conversion.  

CMS Placement

The Platform integrates seamlessly with many major CMS systems. Our team is glad to assist with integration and content placement using our straightforward JavaScript and REST APIs.

Explore the Platform

"Adding Threshold Virtual Tours to our website has been a tremendous asset in driving digital reach. We’re driving hours of video views, 38% of which are consumer interactions with the 360 content. This service has also been a great asset to our partners."

Jamie Claudio, VP Marketing & Sales

Discover Long Island

"Threshold 360 provides an incredible service. Threshold Collection Maps have proven to be extremely valuable to our sales team when working with meeting and event planners. The Threshold 360 team has been great to work with."

Kimberly Bollinger, Sr. Sales Manager

Grand Hyatt Tampa Bay

"The decision to partner with Threshold 360 was a no brainer. For the amount of money we would typically spend on a single photo shoot, Threshold 360 was able to deliver 360° interactive videos for hundreds of locations in our destination."

Jason Holic, VP of Digital Marketing

Experience Kissimmee