Customer Success & Support

We go beyond our Help Center and support channels to ensure each of our Customers is set up for success. From initial capture and Platform Launch, through advanced social media integration, our Team is there to help you maximize your virtual content’s potential.

Trusted by Hundreds of Leading Companies in the Travel and Hospitality Industries
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Key Services

Training

From the start, we ensure our customers – and all parts of their organizations – are fully trained, and aware of all the amazing functionality of our platform.

Content Audit

Most organizations typically utilize some media content on their website already. We offer to perform a quick Content Audit – helping to provide insight into configuring your virtual content within your website.

Guidance

We make recommendations about how Threshold content can be implemented for greatest impact – including embedding, social integration, and wide-scale link distribution.

Reporting

In addition to the Analytics including in the Platform, we can deliver monthly analytics reports to your inbox for reviewing your virtual content’s metrics and levels of engagement.

Updates

Our team provides regular updated training, bringing new features to the fore and highlighting new and creative ways the Threshold Platform can be used to increase engagement and conversion.  

CMS Placement

The Platform integrates seamlessly with many major CMS systems. Our team is glad to assist with integration and content placement using our straightforward JavaScript and REST APIs.

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Customer Examples

Discover how other organizations are using virtual tours and the Threshold Platform to support their COVID 19 response, and renewed marketing and sales strategies.

Marketing Staycations

The Avalon Hotel is utilizing Threshold Virtual Tours as part of their reopening plan, marketing to in-city and in-state residents to promote "Staycations."

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Showcasing the Outdoors

Gulf County Tourist Commission tailored their partnership with Threshold 360 to showcase their destination's top outdoor locations.

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"Adding Threshold Virtual Tours to our website has been a tremendous asset in driving digital reach. We’re driving hours of video views, 38% of which are consumer interactions with the 360 content. This service has also been a great asset."
Jamie Claudio
VP Marketing & Sales
"Threshold 360 provides an incredible service. Threshold Collection Maps have proven to be extremely valuable to our sales team when working with meeting and event planners. The Threshold 360 team has been great to work with."
Kimberly Bollinger
Sr. Sales Manager
"The decision to partner with Threshold was a no brainer. For the amount of money we would typically spend on a single photo shoot, Threshold 360 was able to deliver 360° interactive videos for hundreds of locations in our destination."
Experience Kissimmee logo
Jason Holic
VP of Digital Marketing
"Crisp, bright, and immersive – we could not be more pleased with the Threshold 360 video capture and tour of Transfer Company Food Hall, Ballroom, and Work Hall. Deeply grateful for this opportunity made available to our industry."
Nick Neptune
Visit Raleigh Partner
"Threshold 360 is a great partner. Visit Austin prides itself on the diversity of partners we represent and Threshold has empowered our team with the visual content we need to showcase the uniqueness of our local business community.”
Julie Chase
Vice President and CMO